Making the Invisible Visible: How Companies Win with the Right Information, People and IT

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This book presents a new way of seeing the business value of information, people and IT as well as a way of measuring and managing these capabilities in order to improve business performance. Packed with real-world examples, the book presents the best and worst practices companies have implemented to address these issues. Case studies from more than thirty international companies are strategically used throughout the book, including Banco Bilbao Vizcayo, Philips Business Electronics, Amazon, Dell Europe, Ernst Young, General Electric, IKEA, Ritz Carlton Hotels, and Wal Mart. This fascinating guide offers a diagnostic tool that senior managers can use to evaluate the three information capabilities of their company. Plus, the book provides hands-on management prescriptions on how to improve a company s information capabilities and how to use these capabilities in achieving business strategies and in the implementating change.
We are all experiencing an information overload, be it internal to the organization or due to external influences of our own information intensive society. Much has been written on how companies should "tame the beast of information" and make it work in the organization's favour. What has not yet been covered is how an organization can actually comprehensively measure whether or not they are using information effectively to achieve better business performance, or in other words, how senior managers within an organization can measure "Information Orientation".
Following a major 2 year global research project in conjunction with Andersen Consulting, the authors of this book have been able to demonstrate that when a company is high on IO it will be high on business performance. However, beyond just using IO as a diagnostic tool or a benchmark for the effective use of an organization's information, it can also predict the organization's business performance. Invariably, a company does not make the best use of available information. Having assessed why and where the failings are, this book will provide ways in which senior managers can actively manage the different elements of their Information Capabilities to improve the usage of information.
Information Capabilities are defined in three ways: 1. Information Behaviours/Values 2. Information Management Practices 3. Information Technology practices. It is the total interaction of these three elements and the effective management of them that permits superior business performance. IO Maturity can be gained, but the authors illustrate that it is an iterative process that grows and changes in line with a turbulent environment. Managers of a high IO company realize the need to continually refine and improve their information use and to keep learning more about their business. IO begins at the top. It takes more than authorizing an IT investment and training staff to use information. It calls for different behaviours, values and practices by senior managers. This book provides the means to move towards IO maturity. It is the step beyond Information Technology to actually managing information.
The aim of this book is to make a previously invisible dimension of business management visible. A manager, after reading this book, will be able to see, measure and manage the information resources, people and IT in the company and improve business performance.

Making the Invisible Visible: How Companies Win with the Right Information, People and IT Review

This is a book that I consider to be one of the most refreshing business texts that I've had the pleasure to read in a long time. It was something of an epiphany for me as concepts I had always instinctively known to exist and to be right were suddenly being detailed and consolidated in a way I have never had the vision to do, and in a way I have never read before.Time will tell, but the methodology presented here may just provide the hitherto missing link between what we pay for information and what we get from it. Remember that by the end of 2001, the US alone will have spent the lion's share of a trillion dollars on Information Technology, and though we may not like to admit it, much of that money will disappear down a black hole of failed projects and mis-used systems.If the case studies are anything to go by, the company that has the foresight to apply the principles of "Information Orientation" will not only offer itself the best chance of avoiding the IT gravity well, but will also be putting itself on track to derive the maximum possible value from its expenditure on information systems, in a way that will be measurable in the real business terms of growth, margin and bottom line. That's a claim I find pretty exciting and I'm looking forward to applying it in my own environment. The authors say it's no fad, and my gut feeling is to agree. I recommend you get a copy of this book before your competitors do! Help other customers find the most helpful reviews Was this review helpful to you? Yes No Report abuse | PermalinkComment Comment

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